Shipping Policy

Processing Time

Once you place an order, we begin processing it immediately. Please note that our processing time may vary depending on the product's availability. Generally, it takes 1 to 3 business days to process and dispatch the order. Orders are not processed on weekends or public holidays.

Shipping Methods & Delivery Times

• Standard Shipping: Estimated Delivery Time: 3-7 business days - Free on orders above ₹5000
• Express Shipping: Estimated Delivery Time: 1-3 business days - Additional charges may apply depending on the delivery location

Please note that delivery times may vary depending on the shipping address and our logistics partner.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery address and selected shipping method. We offer free standard shipping for orders above ₹5000. For orders below ₹5000, standard shipping charges will apply as per the weight and location of delivery.

Shipping Areas

We offer nationwide shipping across India. We currently do not offer international shipping, but please stay tuned for future updates on this.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can track your order at any time by using the tracking link provided. Please allow up to 24 hours for the tracking information to update.

Packaging

All our jewelry is carefully packaged in elegant, secure, and tamper-proof packaging to ensure it arrives in pristine condition. You will also receive a certificate of authenticity with every purchase.

Delivery Issues

In case of any issues with your delivery (e.g., incorrect address, missing items, or delays), please contact our customer service team at [your support email] as soon as possible. We will do our best to resolve the issue promptly.

Return & Exchange Policy

If you're not satisfied with your purchase, please check our Return & Exchange Policy for more information on how to process returns or exchanges.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product to initiate a return or exchange. We’ll guide you through the process and ensure a satisfactory resolution.

Important Notes

• Once an order has been shipped, we cannot change the shipping address.
• We are not responsible for delays caused by third-party shipping carriers or customs issues.

We want to ensure you have a fantastic experience, from browsing to delivery. If you have any questions, don't hesitate to reach out to our customer service team.