FAQ - Surati Jewellery Factory

Surati Jewellery Factory is a trusted name in lab-grown diamond jewelry with over 30 years of experience, offering ethically crafted, certified designs across India.

We have stores in Surat, Gurgaon, Mumbai, Ludhiana, and Hyderabad.

All of our jewellery is crafted in our state-of-the-art facilities with precision, care, and certification.

Yes, our entire collection is available to browse online. Visit our website for the latest designs and collections.

We offer seasonal promotions, festive discounts, and exclusive offers for registered users. Subscribe to our newsletter to stay updated.

Yes, digital gift cards are available and make a perfect gift for any occasion.

In most cases, yes. Contact our customer support with product details, and we’ll do our best to assist.

Absolutely! Our designers can help bring your unique ideas to life.

Yes, we offer customization options. Please get in touch for details.

It depends on the product. Details are mentioned in the product description.

Yes, contact us for special sizing options.

Our ring size guide can help, or visit one of our stores for assistance.

Yes, all our diamonds are responsibly sourced and conflict-free.

All jewellery is securely packed in elegant, tamper-proof boxes.

Yes, every piece comes with a certificate of authenticity.

Yes, we can provide a duplicate certificate upon verification. Please contact our support team.

Yes, we offer one-time free resizing for eligible ring designs. Contact us for details.

We accept returns for solitaires within the specified period if the product is unused and accompanied by original certification.

Initiate a return from your account or contact customer service. We’ll guide you through the process.

Simply browse our collection, add your favorite item to the cart, and proceed to secure checkout.

Yes, you can call our customer care number to place an order over the phone.

Yes, an order confirmation email will be sent immediately after placing the order.

You can cancel your order before it is shipped by logging into your account or contacting our support team.

Once shipped, a tracking ID will be shared via email/SMS. Use it to track your order on the courier’s website.

Frequently Asked Questions

Who are we? What makes Surati Jewellery Factory different?

Where is Surati Jewellery Factory located?

Where is your jewellery made?

Does Surati Jewellery Factory have a catalog?

Do you offer any additional discounts?

Do you sell gift cards or gift certificates?

I can't find the piece I wanted on the site anymore. Can I still order it?

Can I commission a custom design?

Can I get the jewellery in a different gemstone or metal not offered on the site?

Do pendants come with the chain?

Can I order a ring in a size that isn't offered on the site?

What if I don't know the ring size?

Does Surati Jewellery Factory sell conflict-free diamonds?

What will my packing be like?

Is my jewellery authentic and certified?

I lost my jewellery certificate, can I get a duplicate?

Can I re-size my Ring?

What is your return policy for solitaires?

How do I return it?

How should I place an order online?

Can I order by phone?

Will I get an order confirmation?

How to Cancel an Order?

How do I track my order after it has been shipped?